Shipping Policy
Thank you for shopping at Frost Bytz. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
With the exception of custom orders, all orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.
Custom orders require 2-3 weeks for processing. This does not include weekends, holidays and time in transit to you.
Shipping Cost
Standard Domestic Shipping (2-5 business days) on orders $0-$98.99 - $5.49
Standard Domestic Shipping (2-5 business days) on orders $99 and over - FREE
International shipping rates are automatically calculated at checkout.
Domestic:
After shipment you can expect to receive the delivery within 2-5 business days.
International:
After shipment you can expect to receive the delivery within 13-20 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Delivery delays can occasionally occur.
Please do not order items, if you will need the earlier than the time stated.
Shipment
Frost Bytz ships to all countries worldwide.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Frost Bytz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Lost Packages
Frost Bytz is not liable for any products damaged or lost during shipping. You have the option of insuring your package via Route Protection. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.